About 2-1-1

The mission of United Way 2-1-1 is to provide easy, simple access to health and human services, to give callers an opportunity to give or get help, and to serve as a hub for community information in times of disaster.

Phone Service
2-1-1 service is free and confidential, available 24 hours a day, 7 days a week.

Certified Information & Referral Specialists assist callers by helping them assess their needs and identify appropriate community-based resources.

Specialists also educate callers about the service they are being referred to so they are empowered to navigate systems and advocate for services on their own behalf.

2-1-1 Caller Testimonial

"I was searching for housing resources, and did not know where to turn. On a visit to the Social Security office I saw the 2-1-1 card. 2-1-1 was able to guide me to other available housing resources that were not well known. It was a relief to know there were other sources to try. I hope others will learn about      2-1-1. For me, 2-1-1 exceeded my expectations. No price can be put on the service; to me the value was priceless."

Appleton, WI

United Way 2-1-1 has a history of providing a valuable service to all residents of the communities we serve. As a community service of United Way for the last 30 years, it is instrumental in helping United Way Fox Cities fulfill its' mission of: "Bringing diverse people together to build a stronger, more caring community for everyone." We wish to acknowledge the financial contribution of the Oshkosh Area United Way, the United Way of Sheboygan County and the United Way Manitowoc County to provide 2-1-1 services to residents of their communities.

We provide a comprehensive information service that is designed to assist all segments of the general population. United Way 2-1-1 manages a community database that consists of health and human service providers, non-profits, educational programs, clubs and community groups, and local, city and county services that serve the residents of this ten-county area, which includes Calumet, Fond du Lac, Green Lake, Manitowoc, Marquette, Outagamie, Sheboygan, Waushara, Waupaca and Winnebago Counties. (Click here to see the 2-1-1 Provider Map). Contact us by dialing 2-1-1 (or 800-924-5514) or lisa.smith@unitedwayfoxcities.org to learn more about our inclusion policies and how to be part of our database.

Our organization is affiliated with the national Alliance of Information & Referral Systems (AIRS) and is a member of the state affiliate WisconsinAIRS. We provide a service that strives to operate within the recommended policy and procedural guidelines set by AIRS. We also support initiatives through WisconsinAIRS that promote Information & Referral in the state of Wisconsin.

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