About 2-1-1

The mission of United Way 2-1-1 is to provide easy, simple access to health and human services, to give callers an opportunity to give or get help, and to serve as a hub for community information in times of disaster.

Phone Service
2-1-1 service is free and confidential, available 24 hours a day, 7 days a week.

Certified Information & Referral Specialists assist callers by helping them assess their needs and identify appropriate community-based resources.

Specialists also educate callers about the service they are being referred to so they are empowered to navigate systems and advocate for services on their own behalf.

2-1-1 Caller Testimonial

"I was searching for housing resources, and did not know where to turn. On a visit to the Social Security office I saw the 2-1-1 card. 2-1-1 was able to guide me to other available housing resources that were not well known. It was a relief to know there were other sources to try. I hope others will learn about      2-1-1. For me, 2-1-1 exceeded my expectations. No price can be put on the service; to me the value was priceless."

Appleton, WI

United Way 2-1-1 has a history of providing a valuable service to all residents of the communities we serve. As a community service of United Way for the last 30 years, it is instrumental in helping United Way Fox Cities fulfill its' mission of: "Bringing diverse people together to build a stronger, more caring community for everyone." We wish to acknowledge the financial contribution of the Oshkosh Area United Way and the United Way Manitowoc County to provide 2-1-1 services to residents of their communities.

We provide a comprehensive information service that is designed to assist all segments of the general population. United Way 2-1-1 manages a community database that consists of health and human service providers, non-profits, educational programs, clubs and community groups, and local, city and county services that serve the residents of this ten-county area, which includes Calumet, Fond du Lac, Green Lake, Manitowoc, Marquette, Outagamie, Sheboygan, Waushara, Waupaca and Winnebago Counties. (Click here to see the 2-1-1 Provider Map). Contact us by dialing 2-1-1 (or 800-924-5514) or lisa.smith@unitedwayfoxcities.org to learn more about our inclusion policies and how to be part of our database.

Our organization is affiliated with the national Alliance of Information & Referral Systems (AIRS) and is a member of the state affiliate WisconsinAIRS. We provide a service that strives to operate within the recommended policy and procedural guidelines set by AIRS. We also support initiatives through WisconsinAIRS that promote Information & Referral in the state of Wisconsin.

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