Give 2-1-1 some love

Thursday, February 8, 2018


Contributor: Susan Perri, Marketing and Communications Specialist at United Way Fox Cities

We are celebrating a holiday this month that might not be on your calendar…National 2-1-1 Day is February 11! (Get it? 2/11.) Although National 2-1-1 Day may not be as well-known as its neighbor-holiday a few days later, Valentine’s Day, we think it deserves lots of love too. Why do we love 2-1-1 so much? Well, let me count the whys:

  1. You won’t find this kind of service on Google. When callers dial 2-1-1 they reach an information referral specialist (a person!), who listens to their concerns or questions and then connects them to a local social service agency, government office, or provider who can address their question or need.

  2. No one needs to know. Any concerns you share with the information and referral specialist are strictly confidential.

  3. It’s free! Could that price get any better? Because of donors to United Way Fox Cities (if you are one of them, thank you!), callers can use 2-1-1’s services at no cost.

  4. When you need us, we’re here. You can call 2-1-1 at all hours of the day or night. Call specialists are available 24 hours a day, seven days a week.

  5. We speak your language. 2-1-1 contracts with a translation service so there is no language barrier too big to get you the help you need. Also, if you need teletypewriter (TTY) services, we have that too – just dial 7-1-1.

  6. Are we there yet? The answer is “yes!” You can call 2-1-1 from anywhere in Wisconsin and get connected to the services you need. In fact, nationally, 2-1-1 covers 93.5% of the population.

There are so many reasons to love 2-1-1! Last year, our local United Way 2-1-1 call center connected nearly 12,000 Wisconsin residents to resources in our 10-county area, including food, clothing, counseling, employment, health care, legal aid, shelter, and veteran/military services.

So, let 2-1-1 feel the love this month by spreading the word…tell your friends, family, neighbors, and co-workers that 2-1-1 is here to help in times of need or, if you simply have a question about what services are available in your community. Wishing you a very happy National 2-1-1 Day!

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